Information & Safety

Accessibility

We have tried to make RTTA accessible to most people, however, it does involve some areas that are either physically or mentally challenging.
If you would like to discuss your requirements before you visit us please either drop us an email or give us a call and we will do our best to provide an extra assistance or advice.
We do not advise pregnant women join in with our tree top adventure, the harnesses can be a little restrictive and we would hate for any harm to come to your unborn bundle of fun.

Harness
Edelrid harness and belay

What To Wear

We recommend that you dress sensibly for the weather, although clothes that cover the shoulders and waist are recommended due to the harnesses we will provide, girls – skirts are not advisable as the harness will fit around each leg. Clothes must also be comfortable and allow you to move around freely, depending on the weather you may get grubby so your Sunday best clothes are not recommended.
Trainers or non slip shoes are also advised.
​Open toed footwear or slip on shoes are not advised and you will not be allowed to join in with the activity.
If your lucky enough to visit us on a rare sunny day please remember to apply sunscreen before getting into your harness, the trees will provide shade but there may be areas where the sun will shine through.​

Cancellation Policy

Your booking can be cancelled up to 48hrs before for a full refund or reschedule. If you cancel or wish to reschedule the day before your booking a refund will only be issued if we can re-book the slot. No refund will be given for cancelling on the day of your booking although please ring and speak with us as we may offer a reschedule.

There may be times when we are forced to close the site due to the weather or a safety concern – we will contact you by phone as soon as we can and offer a refund or reschedule.

Your Safety (I know its boring but you have to read it!)

Whilst we are staffed by trained instructors our younger adventurers remain the responsibility of their accompanying adult at all times.
​All our adventurers will be given a full health and safety briefing before being allowed in the training area.
All our adventurers MUST read and agree to our Safety Rules and Safety Waiver Form (adults are to sign for under 16’s).
All our adventurers will be given  training and be observed in the training area before moving onto the main course.
Our safety system is the Edelrid Smart Belay, 2 locking clips with built in pulleys making it simple to use for all visitors young and old.
Any adventurer not following our safety rules will be brought down to ground level at a safe point and removed from the course.

Due to the nature of our business the following rules MUST be followed:

BEFORE STARTING:

All participants must be at least 7 years old. Under 16’s will be supervised at all times by an adult or person over the age of 18, this can be from the ground unless the child is under 10 – the child will have to have an adult up in the trees with them (will be charged as part of the booking).
Long hair is to be tied up securely, any necklaces should be removed or tucked into clothing, hoop earrings should be removed.
Any mobile phones or cameras are to be secured to yourself or turned off and placed in a zipped pocket.
If you do want to take any pictures please only take them from a platform.
YOU MUST NOT USE A MOBILE DEVICE FOR ANYTHING OTHER THAN PHOTOGRAPHY WHILST IN THE TREES.
If you are supervising under 16’s you MUST be able to see them at all times. If you require prescription glasses for driving it is advisable you wear these for the activity.
Please dispose of any chewing gum before going up into the trees as this may pose a choking hazard.
When taking part in our activity eating and smoking are NOT permitted in any area of Raven Tree Top Adventure.

YOUR KIT:

An instructor will fit you with your harness, helmet and smart belay. All our kit is sourced from Europe and is certified for use within and adventure park, for more information see the manufacturers website here. You will then have the opportunity to get used to the equipment in our training area after being given a full safety briefing.
Harnesses will be fitted over clothing as they may rub against the skin.

SUPERVISION:

The training area is the only area you will be fully supervised by an instructor. If you are 16 years or older you will be personally responsible for the following safety rules and ensuring you are attached to the safety system at all times.
SUPERVISION OF CHILDREN:
You will be personally responsible for ensuring that anyone you have signed a waiver form for follows the safety rules and is correctly attached to the safety system at all times.
One adult can supervise a maximum of 2 children under 16 years of age and the children MUST stay under your direct supervision. This means you MUST be able to see their safety equipment at all times and they must NEVER be more than one crossing away from you.
IF YOU ARE NOT PREPARED TO TAKE ON THIS SUPERVISION RESPONSIBILITY PLEASE DO NOT PROCEED BEYOND THE SAFETY BRIEFING AND INFORM A MEMBER OF STAFF.
IF YOU ARE UNABLE TO COMPLETE THE TRAINING SECTION YOU WILL NOT BE ALLOWED ACCESS ONTO THE MAIN COURSE (NO REFUND WILL BE OFFERED).

THE COURSE:

YOU MUST REMAIN ATTACHED TO THE SAFETY SYSTEM WITH AT LEAST ONE SAFETY CLIP AT ALL TIMES WHEN OFF THE GROUND – CHECK EACH TIME YOU SWITCH SAFETY WIRES. FAILURE TO FOLLOW THIS WILL RESULT IN THE PERSON BEING BROUGHT DOWN TO THE GROUND – NO REFUND WILL BE OFFERED.
NEVER hold onto any of the wire cables.

PLATFORMS: A maximum of 3 people can be on a platform at any time – ensure you look ahead before moving to a different platform.

OTHER EQUIPMENT: Only 1 person per ladder at any time, only 1 person per element (the bits between the platforms) at any time.

ZIP LINES: Supervising adults should stay at the top of the zip wire to ensure 7-15 year olds are clipped onto the zip correctly.
Only one person can descend on a zip line at any time.
Check the landing site is clear before you leave the platform.
Keep your head away and to one side of the smart belay system and feet pointing downwards.

WARNINGS:

If you are seen to be not obeying the safety rules above you will be either brought down to ground from the nearest platform or given a warning. If, after a warning we feel you are persistently endangering yourself or others you will be brought down to the ground at the nearest platform and will not be allowed to proceed, a refund will not be given.

REMEMBER – HAVE FUN BUT DON’T FORGET TO ALWAYS BE ATTACHED TO THE SAFETY SYSTEM AT ALL TIMES WHEN OFF THE GROUND.

Safety Waiver Form

You can fill out the waiver form when you get here but it will speed things up if you bring a completed copy with you. Download our waiver form here: RTTA Waiver Form