Raven Tree Top Adventure Ltd is a private limited company registered in England and Wales No 10066278
1 – Terminology:
1.1 – In these terms and conditions the following words shall have the following meanings:
“The Course” means the high ropes course.
“Company” means Raven Tree Top Adventure Ltd.
“Management” means the owners of Raven Tree Top Adventure Ltd.
“Instructors/Staff” means any people employed by Raven Tree Top Adventure Ltd.
“Participant” any person taking part in the activity.
“Contract” means these terms and conditions.
2 – General:
2.1 – All persons visiting the course are subject to the terms and conditions.
2.2 – The Management reserves the right to not issue any refunds.
2.3 – The Management and Staff reserve the right to refuse admission and/or to remove from The Course, in its absolute discretion and without giving any reasons, any person failing to comply with the Contract or whose presence is, in its absolute discretion, a source of danger or annoyance and shall have no obligation to give any reason therefore.
2.4 – Height and other restrictions apply on The Course.
2.5 – Guests under 10 years of age must be accompanied by an adult on the course for safety reasons. If the Staff or Management have any reason to believe any Participants are under the age of 10 and not being accompanied on The Course entry will be refused. Participants under the age of 18 must be supervised at all times from the ground if no adult is in the trees.
2.6 – Parking or setting down within The Course area is prohibited, other than at the official car parks.
2.7 – Management accepts no responsibility for vehicles or their contents, which are left entirely at owner’s risk.
2.8 – Dogs should not be left in vehicles in the car park unattended, any dogs brought into The Course area must be kept under control.
2.9 – Items, including mobile phones and cash either left in the briefing area or taken on The Course are done so at owner’s risk.
2.10 – No alcohol is permitted within The Course perimeter.
2.11 – Any behaviour such as drunkenness, violent or abusive conduct, singing or shouting which may constitute an annoyance to other Participants or Staff is prohibited.
2.12 – Anyone displaying lewd, offensive or threatening behaviour (either to Participants or Staff) will be removed from site without a refund.
2.13 – No variation or alteration of any of the Contract shall be effective unless it is in writing and signed by or on behalf of each party.
2.14 – This Contract shall be governed by English Law and the parties to this Contract submit to the jurisdiction of the English courts.
3 – Bookings (made online, phone or in person):
3.1 – All Participants on The Course must have a valid booking.
3.2 – Bookings are sold, both online and on the day, on the understanding that no money in respect of unused tickets will be reimbursed.
3.3 – Lost or stolen tickets will not be replaced.
3.4 – The Management are not obliged to refund monies or exchange tickets.
3.5 – Cancellations for a 95% refund can be done up to 48 hours before the booking. If you wish to cancel less that 48 hours before a 95% refund will only be offered if the session can be re-booked by The Company. A reschedule will be offered.
3.6 – Cancellations on the day will not be refunded, a reschedule will be offered at the discretion of the Management.
3.7 – Group bookings – payment is required by either bank transfer or invoice by 9am on the morning of your visit. Refunds for participants not attending on the day of your visit are not guaranteed and solely at the discretion of the management.
4 – Fire, Health and Safety:
4.1 – The climbing of fences, walls, trees or any buildings is forbidden.
4.2 – The misuse or interference with equipment or devices which are there in the interests of safety is a criminal offence, offenders will be asked to leave The Course without a refund and may be subject to prosecution.
4.3 – Ignoring safety warnings given either verbally or by signage may result in being asked to leave the site without a refund.
4.4 – The possession or use of illicit drugs is strictly forbidden.
4.5 – The possession of any weapon or other item to cause damage or injury to persons or property is strictly prohibited and may result in criminal action being taken.
4.6 – Any person failing to comply with instructions from a member of Management may be ejected from The Course with no refund.
4.7 – The Company reserves the right to evacuate The Course in the event of a fire alarm, or other emergency irrespective of whether it is a genuine emergency or not, in order to protect all Participants, Management and Staff and in this event, does not accept any liability for any delay and is not liable to refund part or all of the admission price.
5 – Smoking policy:
5.1 – Smoking (including the use of e-cigarettes) is strictly prohibited whilst up on The Course or on the ground whilst in kit provided by The Company.
5.2 – Management and Staff reserve the right to refuse admission or bring you down from The Course should they violate clause 5.1.
6 – Liability:
6.1 – The Company shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind.
6.2 – The Company does not accept responsibility for parental supervision or guardianship for any individuals under the age of 18 years.
9. Force Majeure:
8.1 – “Force Majeure” means any circumstances beyond the control of The Company including, but not limited to, acts of God, adverse weather conditions to war, civil disturbance, order of a Government Ministry or department or public authority, fire, flood, natural catastrophe, royal demise, labour dispute, lock-out, withdrawal of labour or breakdown or interruption of services or transport (public or otherwise) or death or illness of a key person, lack of power and delays by suppliers or materials shortages.
8.2 – If the Company is prevented from or hindered from operating or partially operating by a Force Majeure the Company may, at its sole option, and without being liable for any loss or damage suffered by the Participant or Participants family/delegates of or any thirds party employed by the Participant suspend operations for the period of the event plus such time as may be required to resume normality. Such an event shall not entitle visitors to take any steps against the company for breach or to terminate the agreement or otherwise.
9.1 – From time to time Raven Tree Top Adventure Ltd or other authorised parties carry out photography and/or video recording within the park, which may feature visitors. On signing the waiver form please indicate whether any images can be used by The Company in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Raven Tree Top Adventure Ltd or such authorised party (as the case may be).